What you need to know about buying and selling on HelloGoodBuy in light of COVID-19.

Safety Tips

While most people using HelloGoodBuy to buy or sell items have successful experiences, we do receive some reports of malicious user trying to defraud the community.

Please take the following precautions while using HelloGoodBuy:

Keep transactions local and in-person.

  • When buying or selling an item, meet in-person in a public place. If picking up an item a seller’s house, bring a friend with you.
  • Never send money to a seller before seeing the item. Scammers will often ask for money to be sent to a separate mailing address or email address before meeting in person.
  • Never use a personal, certified, or cashier’s cheque, never wire money to another user, and don’t send an advance Interac e-Transfer, which can’t be reversed.
  • Beware of any seller who’s conducting a transaction from another country or province, or is unwilling to meet face-to-face to complete a transaction. HelloGoodBuy is intended for local use by people living in the same community.

Do your homework.

  • Be suspicious of items that are priced unrealistically low or seem too good to be true.
  • Look for local. Beware of non-local phone number area codes.
  • Don’t trust users who make unusual requests, such as advance payment or sending more than the asking price of an item.
  • A common scam in the Housing for Rent category involves taking a house that is listed by a real estate company and faking it as a “for rent” ad. Ask to view any rental property before sending a deposit.
  • Common scams in the Pets category involve rare or exotic animals, as well as dog breeds such as English Bulldogs, Yorkies, Maltese, Chihuahuas, and Corgis.

Help keep HelloGoodBuy safe.

We use electronic methods as well as human admins to try to keep the community safe, but rely on our community’s help in identifying suspicious activity.

  • Report any suspicious ad immediately, providing as much detail as you can.
  • Contact us to report any attempted fraud or suspicious activity.
  • Report any cases of fraud to the police.